Frequently Asked Questions and Help
Answers for Frequently Asked Questions
What is my PIN?
Your default PIN is your year of birth followed by the first 4 letters of your family name. For example: If your name was Jane Smith and you were born in 1956 your default pin number would be 1956SMIT. Please contact staff at 9335 2173 to confirm your PIN if this does not work for you.
Why has the Library sent me an overdue notice for an item that I have returned?
The most common reason for this is that the notice was placed in the mail before you returned the item. You should check My Account or contact the Library by phone on 9335 2173 to see if the item is still on your account. If you are sure you have returned the item and it is still appearing on your account please advise library staff and they will check the shelves for you.
Why do I have to pay an overdue fine when the Library didn't send me an overdue notice?
The Library sends out overdue notices as a courtesy only. It is still your responsibility to remember to return items by the due date. Failure to receive an overdue notice is not accepted as a reason to waive fines by the Library.
I was next in line for a reservation/hold but now someone else has borrowed the item. How did this happen?
Marrickville Library is a member of the SWIFT network of libraries. This means that members of other libraries can borrow items from Marrickville Library through their own library in say, Strathfield (and vice versa). The advantages of belonging to SWIFT is that Marrickville Library members have access to a larger and wider range of items. However, members of the library where the item is located do have preference. So if someone from a SWIFT Library puts a reservation on a SWIFT item that you have reserved they will jump ahead of you in the queue. Similarly Marrickville Library members have preference over members of other SWIFT libraries for items held in the Marrickville Library collection.
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Volunteering for the Library
“The Library regularly accepts volunteers to assist with some ongoing services and special projects. If you are interested call 9335 2175 or email email@example.com.”