Frequently Asked Questions and Help

Answers for Frequently Asked Questions

What is my PIN?

Your default PIN is your year of birth followed by the first 4 letters of your family name. For example: If your name was Jane Smith and you were born in 1956 your default pin number would be 1956SMIT. Please contact staff at 9335 2173 to confirm your PIN if this does not work for you.

Why has the Library sent me an overdue notice for an item that I have returned?

The most common reason for this is that the notice was placed in the mail before you returned the item. You should check My Account or contact the Library by phone on 9335 2173 to see if the item is still on your account. If you are sure you have returned the item and it is still appearing on your account please advise library staff and they will check the shelves for you.

Why do I have to pay an overdue fine when the Library didn't send me an overdue notice?

The Library sends out overdue notices as a courtesy only. It is still your responsibility to remember to return items by the due date. Failure to receive an overdue notice is not accepted as a reason to waive fines by the Library.

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Our "Ask a Librarian" service provides information relating to books and other material held by Marrickville Library Service. Answers will be based on factual documentation; opinions or analysis of issues will not be given.

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